Dispatcher
Full Time • Fridley
Benefits:
- Employee discounts
- Health insurance
- Paid time off
- 401(k)
About Us:
We are a growing sewer and drain company specializing in sewer repairs, drain cleaning, and trenchless pipe lining. Our team is committed to fast response times, quality service, and clear communication. We’re looking for a reliable Dispatcher to help coordinate our daily operations and keep our crews running efficiently.
We are a growing sewer and drain company specializing in sewer repairs, drain cleaning, and trenchless pipe lining. Our team is committed to fast response times, quality service, and clear communication. We’re looking for a reliable Dispatcher to help coordinate our daily operations and keep our crews running efficiently.
Position Overview:
The Dispatcher is responsible for managing the daily schedule, assigning jobs to technicians, and serving as the main communication hub between customers, field crews, and the office. This role is ideal for someone who thrives in a fast-paced environment and can juggle multiple priorities.
The Dispatcher is responsible for managing the daily schedule, assigning jobs to technicians, and serving as the main communication hub between customers, field crews, and the office. This role is ideal for someone who thrives in a fast-paced environment and can juggle multiple priorities.
Responsibilities:
- Schedule and dispatch technicians to service calls and project jobs
- Prioritize emergency and time-sensitive work
- Communicate with customers regarding appointment times and updates
- Coordinate with sales, project coordinators, and field crews
- Monitor job progress and adjust schedules as needed throughout the day
- Handle incoming calls and assist with booking service appointments
- Maintain accurate records in scheduling/CRM software
- Ensure efficient routing to maximize productivity
- Others as needed
Qualifications:
- Previous dispatching or scheduling experience preferred (home services a plus)
- Strong organizational and multitasking skills
- Excellent communication and problem-solving abilities
- Ability to stay calm under pressure and make quick decisions
- Detail-oriented and dependable
- Comfortable using computers, scheduling software, and phone systems
Preferred (but not required):
- Experience in plumbing, sewer, HVAC, or construction industries
- Knowledge of local service areas and routing
Compensation & Benefits:
- Competitive hourly pay or salary (based on experience)
- Paid training
- Opportunities for advancement
- [Add benefits: PTO, health insurance, etc.]
Why Join Us?
- Fast-paced, team-oriented environment
- Essential role in daily operations
- Growing company with long-term opportunities
- Work that makes a real impact on customers every day
How to Apply:
Send your resume to [email] or call [phone number] for more information.
Send your resume to [email] or call [phone number] for more information.
Compensation: $18.00 - $25.00 per hour
Gopher Sewer & Drain
Gopher Sewer & Drain is a local, family owned and operated drain cleaning company that services Minneapolis and surrounding Metro. Our business is dedicated to providing high quality service at an affordable price. The foundation of our company is honesty, hard work, and superior customer service.
After many years of working for one of the largest companies in the industry, the Tapia brothers decided to start their own Minneapolis drain cleaning business, Gopher Sewer & Drain, in 2009. The basis of their business was great customer service, fair and up-front pricing, honesty, and dependability. Today those values remain at the core of Gopher Sewer & Drain.
Careers
Gopher Sewer and Drain is growing! We are looking for professional, motivated individuals to join our team. Our small, family run business offers a warm, flexible and dependable work environment while offering competitive pay and benefits to our employees. No experience? No problem! We will train the right candidate.
(if you already have a resume on Indeed)
Or apply here.
